LEGAL
Refund Policy
Last updated 4 September 2026
This Refund Policy applies to payments collected for Inferfare by Ichor & Incense Enterprises Limited, through our payment gateway. It is written for customers and for payment-gateway approval. Read it with the Delivery Policy and the Dispute Policy.
1. Merchant and what was sold
Merchant: Ichor & Incense Enterprises Limited.
Website: https://inferfare.com
Products: prepaid Inferfare credit. These are digital services that begin to work as soon as they are applied to your workspace.
2. When we will refund
We will refund, or complete delivery and then refund if you prefer, when:
The payment gateway charged you but Inferfare failed to add the purchased credit, and we cannot complete delivery.
You were charged twice for the same checkout.
The amount charged does not match the price shown at checkout, including displayed taxes.
A refund is required by the consumer-protection law that applies to your purchase.
We cancel the service for a reason that is not your breach, and unused prepaid credit remains.
3. When we will not refund
Unused prepaid credit you chose not to spend after it was delivered.
Credit already consumed by the included Inferfare model.
Bills issued by a provider you connected with your own key. Those are not Inferfare charges.
A change of mind after digital access or credit has been delivered, except where the law still requires a refund.
Model quality, an answer you dislike, a temporary outage, maintenance, or a connected-provider failure after delivery.
A declined card or unused credit after you stop buying more. There is no recurring charge to cancel.
4. Stopping further purchases is not an automatic refund
You may stop buying more credit at any time. Email billing@inferfare.ai if you need help with an existing purchase. Prepaid credit already delivered is not refunded except as this policy or applicable law requires.
5. How to request a refund
Email billing@inferfare.ai from the account email within 14 days of the charge. Include the payment date, amount, last four digits of the card if you have them, the gateway or Inferfare reference, and what you expected. We may ask for a screenshot of the checkout or statement line.
6. Review and payout timeline
We acknowledge refund requests within 2 business days and decide within 5 business days of receiving the information we need. If we approve, we return the funds to the original payment method. After we submit the refund, most card issuers show it in 5–10 business days. We cannot control the issuer’s posting delay.
7. Currency and method
Refunds are issued in the currency of the original charge, normally UAE dirhams (AED), to the same card or method used at checkout. We do not refund in cash, store credit of another brand, or a different card except where the original method is closed and the gateway allows an alternative.
8. Partial refunds
If only part of an order failed (for example a top-up amount that never posted), we refund that part. If law requires a partial refund of unused prepaid credit, we calculate it from the unused Inferfare credit still on the workspace, not from third-party provider spend.
9. Chargebacks
Contact us before opening a chargeback so we can correct a delivery or billing error faster. If we have already issued a full refund for the same transaction, please withdraw the chargeback so the funds are not reversed twice. Unresolved cases follow the Dispute Policy.
10. Contact
Refunds: billing@inferfare.ai. Support: support@inferfare.ai.